Prepped and Ready
Shipping, Returns & Privacy
At Prepped and Ready we use Royal Mail as our postal service for most off our shipping needs. A set charge off £2.99 (unless there is a promotion where there is free shipping running) is added to the order at checkout for all orders. Orders are sent out within 1-5 working days after receiving the order.
Return & Cancelation
If you're here reading this then thankyou for you purchase, however something must have gone wrong... but don't worry because we want to make things right. Read the following and see which best fits your situation;
Cancel an order / Amend an order
You've just placed an order with us but you want to cancel/amend your order before we send the products to you. Send us an email to firstname.lastname@example.org with your order number and what you you need changing. Any cancelations/amendments that requires a refund will be sent to the account where we received the original payment from.
Return / Refund
You have received the items and you wish to return some/all off the products. If this is the case then please do not break the seal on the food packets. If a product is open then we cannot re use it and this is wasting food. Send us an email to email@example.com with your order number and what the issue is (If you wish to speak to us on the phone, then please include your phone number in the email and leave a timeframe of when is best for you to receive a call). A full refund will be given for any products returned with unbroken seals and delivery fee paid for by us once we receive the products back to us (If the seal to the products are opened then the postage fee will not be paid by us). Due to our products being food, we can only accept a return 14 days after the order has been placed. All refunds will be sent to the account where we originally received the payment from.
Incorrect order received
If you have received and incorrect order then we are sorry! Mistakes can happen when we forget to have our morning coffee. Just drop us an email at firstname.lastname@example.org with your order number and the issue and we will make it right!
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com